Inquiries/Orders-By-Phone/Order-Status/Custom
1-800-509-4990 Toll Free
customerservice@diamondnexuslabs.com

Why Shop at DiamondNexusLabs.com?
The answer is simple. We pride ourselves on delivering the best possible shopping experience to you and all of our customers. From the moment you enter DiamondNexusLabs.com to the moment your order is delivered to your door, we are 100% dedicated to your satisfaction. What has made our business successful is the customer service that we provide. Any inquiry is welcomed, and clients are not passed off through a touchtone web of confusion. Simply call us and you will be greeted by an actual person over the phone that is there to assist you in any way possible. We hope that you enjoy shopping at DiamondNexusLabs.com and look forward to serving you in the future.

Phone Orders
You can place your order with a Diamond Nexus Labs representative by calling toll-free 1-800-509-4990.

Customer Service & Product Inquiries
You can inquire about our diamond simulant gemstones or fine jewelry by calling toll-free 1-800-509-4990, or sending an Email to customerservice@diamondnexuslabs.

Order Status Inquiries
If you have an order pending that you have not yet received, and want to inquire about its status we have a special order status hotline you can call toll free: 1-800-509-4990, or you may send an Email to orderstatus@diamondnexuslabs.com.

Mail-In Orders
You may send check or money order for merchandise to:

Diamond Nexus Labs
5050 West Ashland Way
Franklin, WI 53132

Please include the name of the product(s), quantity, size(s) [if you are ordering rings], and shipping/handling charges (if applicable).

Diamond Nexus Labs offers Free Shipping to all United States and Canadian destinations on all orders by USPS First Class Mail, Priority Mail, or any other common carrier equivalent (Federal Express, UPS, etc.) as determined by Diamond Nexus Labs to offer the best delivery service to a specific destination. All orders outside the US and Canada are charged $32 shipping and handling, regardless of dollar amount.

How To Place An Order Using The Diamond Nexus Labs Website

1. Browse Products
Find items by using one of several different searching methods on our site. On the left-hand side of each page is a listing of product categories. Our Search Box will help fine-tune your search by combining different attributes of the products you are searching for.

Once you've found what you are looking for, click on the item's name or picture to see more information.

2. Go Shopping
a. Add Items to Your Shopping Cart
We provide a handy online shopping cart to gather items for purchase. Simply select the "Add To Cart" icon located next to the item you'd like to purchase. Each item will remain in your cart until you remove or purchase it. View items in your cart at any time by selecting the "Cart Contents" icon at the top of each page.
b. Changing Item Quantities in Your Shopping Cart
If you wish to buy multiple quantities of an item you have placed in your Shopping Cart, merely change the number in the "Qty" box. Be sure to click the "Update Cart" button to see your new subtotal.
c. Deleting Items in Your Cart
To delete an item in your Shopping Cart, click the word "Remove" that appears to the left of each item in your Shopping Cart.

3. Check Out and Your Account
When you are ready to send us your order, select the "Shopping Cart Icon" which is located at the top of each page. Review the contents of your cart, then click on "Checkout". This will take you through a simple step-by-step process to complete your order.