Return Policy

Where and how do I make a return, exchange, or repair?
No return authorization is required or other hoops to jump through with Diamond Nexus Labs. Just ship your DNL merchandise back to us with respect to the easy instructions in this document. Put a brief note in your shipping container with your request, along with your contact information. If you know your order number for the merchandise you are shipping back, jot it down on your note. It will help us process your request faster. If not, we will look it up. Please don't forget to include your daytime phone number and E-mail address so that we may contact you if we have any questions. Being specific in your correspondence will help in getting the quickest action.

All returns and exchanges must contain merchandise in original/good condition, the presentation box, and the protective box for the presentation box. You may use your own outer shipping box or you may reuse the one we shipped your order to you in.

For the fastest processing on our end, exchanges should be addressed as followed:

Attention: 30-Day Exchange
Diamond Nexus Labs
5050 West Ashland Way
Franklin, WI 53132 United States

NOTES:

1. Returns for refunds and credits to credit card accounts are for the full purchase price. For United States and Canada customers who selected the free shipping option, this means the total amount originally billed will be refunded or credited to credit card accounts. We do not refund overnight shipping charges or other shipping charges to countries outside the US and Canada.
2. For customers outside the United States who return merchandise for a refund or credit, we do not refund any local taxes or import duties that were collected by the country of destination. However, most countries have a mechanism in place to file a claim for the refund of taxes or import duties on returned merchandise. If you live outside the United States, you may want to check with your government with respect to this issue.
3. Merchandise returned for refund/credit or exchange must include the presentation boxes. If it does not, the customer will be contacted and asked to provide/ship them to DNL so the return or exchange can be processed.
4. Merchandise returned for repair need not include the presentation boxes.
5. Shipping costs to return merchandise for refund/credit, exchange/repair is not reimbursed.
6. Merchandise returned for refund/credit/exchange must be in good/original condition. This does not mean that customers cannot try on or wear jewelry to see how it looks. Simple common sense prevails, and we reserve the right to refuse refunds/credit on returned goods that have been obviously damaged with malice. We do not refuse refunds/credits/exchanges on returned items simply because they are slightly soiled from normal wear or have a manufacturing defect. DNL makes every reasonable effort to satisfy customers, and does not take arbitrary actions to erode consumer confidence.
7. Pursuant to our published guarantees, merchandise returned for refund/credit/exchange/free-repair after the 30-day guarantee has expired is subject to the denial of the requested action at the discretion of Diamond Nexus Labs.