Return Policy
We want you to be thrilled with your purchase so our return policy is designed to give you plenty of time to experience your jewelry.
If you are not completely satisfied with your purchase for whatever reason, you have a full 30 days to return your merchandise.
The 30 days is counted from the day you receive your order from us, not the date you placed the order. For United States and Canadian customers
who selected the free shipping option, this means the total amount originally billed will be refunded or credited to the original form of payment.
If you originally paid by credit card, your account will be credited in full. If paid by cashiers check or money order, a check will be issued and mailed
for your full purchase price. Please note that we do not refund expediated shipping charges or other shipping charges to countries outside the US and Canada.
Returns are generally processed and credits issued within 48 business hours from receipt. This process may take 72 hours or
more during periods of high volume. The posting of credits to a customer.s credit card account usually happens within 24 to 48 business hours
from the time a credit is issued by DNL, but that time can vary depending on the customer's card issuer. Please note that all products are returnable with the exception of the Dream Book or Gift Cards. Engraved jewelry is subject to a $15 re-polishing fee upon return and the original engraving fee is not refundable. Also, full custom designs are returnable with a 15% design fee; the original CAD fee is not refundable.
To Initiate a Return:
Simply fill out the the appropriate section of the DNL Jewelry Action Form (you can print out a copy below) and include it along with your jewelry which has been placed in a securely wrapped package. Being as specific as you can on the form will allow us to serve you in the quickest manner possible.
