Sizing:

We offer free ring sizing of your ring within 30 days of purchase. After the 30 day time period, there is a minimal charge. We will be happy to send you a free ring sizer which is the most accurate way for you to determine your ring size prior to purchase. This is especially important if you are ordering a Wisdom of the Heart ring or an eternity band as neither of them can be re-sized. If you would like to receive a free ring sizer by mail, please contact customer service and they will be happy to assist you (800.509.4990).

To have your jewelry re-sized, simply fill out the appropriate section of the DNL Jewelry Action Form (you can print out a copy below) and include it along with your jewelry which has been placed in a securely wrapped package. Being as specific as you can on the form will allow us to serve you in the quickest manner possible. DNL Jewelry Action Form

For the fastest processing on our end, packages for sizing should be addressed as follows:

Attention: Sizing/Repair
Diamond Nexus Labs
5050 West Ashland Way
Franklin, WI 53132 (USA)

 

Repairs:

Should your Diamond Nexus Labs merchandise ever require repair, simply ship your merchandise back to us along with the DNL Jewelry Action Form (you can print out a copy below) with the appropriate section filled out. Include the form along with your jewelry which has been placed in a securely wrapped package. Being as specific as you can on the form will allow us to serve you in the quickest manner possible. DNL Jewelry Action Form

In most cases your merchandise will be completed within 7-10 business days from the day we receive your shipment. It will then be returned to you via UPS Ground. Some charges may apply. In the event that a fee is required, one of our jewelers will contact you prior to performing any work.

For the fastest processing on our end, packages containing repairs should be addressed as follows:

Attention: Sizing/Repair
Diamond Nexus Labs
5050 West Ashland Way
Franklin, WI 53132 USA