Where are you located and what is your contact information? Diamond Nexus Labs 5050 West Ashland Way Franklin, WI 53132 United States

I am very interested in your jewelry; however, I did have a question regarding the pricing. I have looked around the internet for manufactured diamonds and I have found a substantial price difference among the different retailers. You are much less expensive than others that I have seen. Can you please let me know why this is? We cannot explain or justify the pricing policies of other companies. We cannot even speculate. We would have no information about their internal costs, their supply chain efficiencies, stockholder dividend structure, marketing costs, or layers of people they are obligated to pay. We do know that we offer pristine high quality jewelry at very attractive prices. Evidence of this can be seen by viewing our prices and reading the copious amounts of customer feedback posted on our site.

How does Diamond Nexus Labs determine its pricing? In pricing jewelry there are four basic elements to consider: gemstones (material), precious metal (material), design art/engineering (work), and artisanship to execute (work). A ring with elaborate filigree workmanship but a relatively small gemstone(s) may cost more than a simple ring with a much larger gemstone. Two rings with the same fundamental design and the same size gemstone(s) can be priced differently because one may have more precious metal than the other, or may be more difficult to cast.

What are your guarantees? Diamond Nexus Labs offers three guarantees for all of our stock items, ordered from our website or over the phone:

1. The Diamond Nexus Labs Money-Back Guarantee: Inspect, enjoy, and wear your Diamond Nexus Labs' jewelry for 30 days. Astound your friends. Let them scrutinize your purchase(s). If you are not thoroughly satisfied, even elated, your full merchandise purchase price will be refunded.
2. The Diamond Nexus Labs Lifetime Performance Guarantee: No need to ever be concerned about defects. If any Diamond Nexus Labs' gemstone fades, discolors, or becomes damaged, a free replacement will be granted.
3. The Diamond Nexus Labs Lifetime Free Gemstone Replacement Guarantee: What happens if a Diamond Nexus Labs gemstone stone comes loose from a mounting and is lost? All Diamond Nexus Labs mounted gemstones come with a Lifetime Free Gemstone Replacement Guarantee with only a nominal labor charge. You need not ever buy insurance for loss of your Diamond Nexus Labs gemstones.

What if I want to ask questions over the phone or by E-mail before I order? You may call 1-800-509-4990 9AM to 10PM Central Time to speak to a customer service representative or send us an E-mail anytime to customerservice@diamondnexuslabs.com You will be greeted cordially on the phone or by E-mail by someone who can answer your questions. You can order over the phone with a customer service representative if you like. Customer service representatives are there to answer your questions and offer pertinent information. They are not sales people. They do not work on commission. You will NOT be subjected to up-selling, cross-selling, or pushed into ordering. Your time will NOT be wasted by having to listen to any sales pitches or suggestive selling tactics.

What if I want to check on a pending order I already placed on your website or over the phone? You may call 1-800-509-4990 10AM to 4PM Central Time to our Order Status Department.

How do I order by mail with a check or money order? Attention: Mail Order Diamond Nexus Labs 5050 West Ashland Way Franklin, WI 53132 United States (Include the funds, your contact/shipping information, and a note indicating the items you are ordering and options you want, as shown on our website. Tell us your shipping option: US & Canada Standard Shipping-Free, US & Canada Overnight Shipping $35 additional, all other countries Standard $14 additional.)